Terms & Conditions
General
Welcome to Eastern Antique Furniture! These Terms and Conditions ("Terms") govern your use of our website and the purchase of our antique furniture. By accessing or using our website, you agree to be bound by these Terms. Throughout these Terms, "we" and "us" refer to Eastern Antique Furniture, and "you" refers to the customer.
Return Guidelines
Ordering & Sale
All orders placed through our website constitute a legal contract between you and Eastern Antique Furniture for the supply of items.
We sell and ship goods within Australia, unless otherwise agreed upon.
You must be at least eighteen (18) years old to place orders with Eastern Antique Furniture. By accepting these Terms, you confirm that you are over the age of eighteen (18). If any transactions are made by a minor, we reserve the right to seek compensation from the parents or guardians for any losses incurred.
All goods remain the property of Eastern Antique Furniture until fully paid for.
Please note that antique items may vary in color, pattern, and may have minor defects compared to the shown photo images.
Placing Your Orders
Prices listed on our website include Goods and Services Tax (GST), unless stated otherwise.
We reserve the right to change prices for items displayed on our website without notice.
Orders will not be processed until payment is received in full. We reserve the right to reject any requests and orders.
Payment Methods and Processing
We accept Direct Deposit, Cheque/Money Order, Major Credit Cards, and Paypal. A 3% surcharge will be applied to American Express Credit Card and Paypal payments.
We will commence processing your order once we receive all the necessary information.
Orders placed on weekends or public holidays will begin payment processing on the next business day.
Additional identification may be required for credit cards issued outside of Australia or for ordering amounts above a certain threshold.
While we employ the latest in Secure Sockets Layer (SSL) technology for secure transactions, we are not responsible for any damages or losses suffered by customers due to fraud or unauthorized use of credit cards.
Non-Returnable Items
Delivery time usually takes up to 8 to 12 weeks from the date of payment received, but it may vary.
We will deliver your items to the address provided on your Order Confirmation, unless otherwise agreed upon.
If the delivery address is unattended, our Courier will leave the product for you to pick up at the nearest depot or leave in a safe location at your residence.
If delivery is by our removalist service and no one is available to receive the delivery, they will leave the product in a safe location at your residence.
If delivery is by our courier service and no one is available to receive the delivery, they will leave a card for you to arrange a suitable time and date for delivery.
While we make reasonable efforts to deliver your items within the estimated delivery time, we cannot guarantee precise delivery within the expected timeframe.
Return, Replace, Refund
Damaged or Defective Items
If you receive a damaged or defective antique furniture piece, or you discover the item to be broken when first taken out from its packaging please contact our customer service team immediately.
We will work with you to resolve the issue promptly, whether through a replacement, repair, or refund, depending on the circumstances.
You must notify us within 3 working days of receiving the item and return the goods in their original condition within this timeframe to be eligible for a full replacement or refund.
General Returns and Exchanges
If you are not satisfied with your purchase for any reason, you may request a refund or exchange within 14 days of receiving the item, provided it is in its original condition and packaging.
Please contact our customer service team to initiate the return process.
No refunds, returns or exchanges are offered if it is made after 14 days of receiving the item.
All return must be pre-approved, we do not accept unauthorised return or COD. It is the customer’s responsibility for return shipping charges of the returned goods. It is also your responsibility to ensure the returned goods arrive safely back to us in its original condition. We recommend that the items are properly packed and insured.
If customers change their minds and refund will only be issued if customer agree to pay 30% restock fee of the original purchase price. All freights and postage are not refundable.
Products sold during discount or sale periods are sold "as is" and may not be exchanged or returned.
Return shipping costs are the responsibility of the customer, except in cases where the item received was defective or incorrect.
Once we receive the returned item and verify its condition, we will process the refund or exchange within 7 working days.
Shipping Costs and Misrepresentation
If the condition of the item was misrepresented by the customer, the customer may be required to pay all shipping costs.
No refunds, credit, or replacements will be provided if the item has been tampered with or used for any profit-generating activities.
We will replace your major defect/incorrect item upon receiving it back from you. If a replacement is not possible, a full refund will be issued.
Refunds will be issued using the same method as the original payment.
Accuracy and Content
Eastern Antique Furniture takes all reasonable precautions to ensure the accuracy of the information presented on our website. However, we do not guarantee that the content is error-free or complete.
All cares have been taken in the preparation of all materials, but if errors and omissions are unintentional. All information provided on this website is subject to update without notice. Photos and graphics are for presentation and illustration purposes, actual items may slightly vary.
We reserve the right to modify, update, or terminate operation of access for any content on our website without prior notice.
Disclaimer
Eastern Antique Furniture shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to or use of our website or the purchase of our products.
We will not be liable for any loss of income, loss of profits, loss of contracts, loss of data, or for any indirect or consequential loss or damage of any kind, howsoever arising and whether caused by tort, breach of contract, or otherwise.
Photos and graphics are for presentation and illustration purpose, actual items may slight varies.
Our website may contain links to third-party websites for your convenience. However, we do not endorse or take responsibility for the content, privacy policies, or practices of these websites.
Indemnification and Jurisdiction
By using our website, you agree to indemnify and hold Eastern Antique Furniture and its employees harmless from any claims, damages, losses, or expenses arising out of your use of our website or any violation of these Terms.
Governing Law and Jurisdiction
These Terms and Conditions, as well as any disputes arising from these Terms or your use of our website, shall be governed by and construed in accordance with the laws of Australia. Any legal disputes shall be subject to the exclusive jurisdiction of the courts in Sydney, Australia.
Please note that these Terms and Conditions are specific to Eastern Antique Furniture, which is based in Sydney, Australia. They do not replace any terms, conditions, and warranties implied by federal and state law of New South Wales.
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Copyright
Eastern Antique Furniture
All rights reserved.